Hamilton virtual mailbox questions, answered.

A virtual mailbox gives you a real street address where your mail and packages are received for you. When something arrives we notify you by text and email the same day. From your online portal you can request a scan of your letter, pick items up in person, or have them forwarded anywhere.

Hamilton Mailbox is local. Your mail is received at our own Hamilton locations by our own staff, you can pick up in person in Dundas or Downtown Hamilton, and you get a Hamilton address that makes sense to your local customers, clients and government offices. We also include mail scanning in every plan, which many national providers charge extra for.

Choose a plan and a location, then complete checkout online. We'll verify your identity, and once your account is active you'll receive your full mailing address, including your personal mailbox number, along with access to the customer portal. Most accounts are activated within one business day.

Valid government-issued photo ID for the account holder and each recipient on the mailbox. Businesses may also be asked for proof of registration or incorporation. This protects you and keeps our addresses trusted by banks and government agencies.

No. Plans are month to month with no long-term contract, and there is no cancellation fee. If you prefer, you can pay annually and get two months free.

Yes. If you change your mind, contact us within 7 days of activation for a full refund.

Plans start at $19/month for Mail Only, $29/month for Mail + Packages, and $49/month for The Steel City Plan with unlimited mail and packages (subject to fair use). Pay annually and get two months free: $190, $290 or $490 per year. Mail scanning, notifications and in-person pickup are included on every plan.

Yes. Annual billing gives you two months free: Mail Only is $190/year, Mail + Packages is $290/year and The Steel City Plan is $490/year. Use the Monthly / Annual switch on the pricing page to choose.

No. We don't charge setup, activation, key deposit, cancellation, scanning or pickup fees. The only additional cost you may pay is when you choose to forward mail or packages: $5 per forwarding request plus the carrier's shipping cost.

The Steel City Plan has no fixed monthly cap on mail or packages, subject to fair use. It's designed for busy households, teams and online sellers with regular volumes. If an account consistently receives far more than typical usage, for example hundreds of items a month, we'll contact you to discuss a plan that fits.

Mail Only includes 2 recipients and 1 business name, Mail + Packages includes 4 recipients and 2 business names, and The Steel City Plan includes 6 recipients and 6 business names. Need more? Upgrade your plan at any time.

On Mail Only and Mail + Packages, items are processed the same day they arrive: logged in your portal and announced by text and email. On The Steel City Plan, your mail and packages get priority processing and are handled first.

You can upgrade your plan at any time from your portal. If you go over your limit occasionally, we'll contact you before any extra charge is applied. On the Mail Only plan, packages are accepted for $5 each.

Yes, you can change plans at any time. Upgrades take effect right away so you can receive more items immediately.

Yes. All prices are in Canadian dollars, per month. Applicable taxes (HST) are added at checkout.

Yes. Scanning is included within your plan's monthly receiving limits, up to 10 pages per letter. Request a scan from your portal and we'll open the envelope and upload a clear PDF for you to read anywhere. We never charge per scan or per page within those limits.

Most mail is well under 10 pages. For longer documents we'll scan the first 10 pages, and you can pick up the full document in person or have it forwarded to you.

You get a text message and an email the same day an item is received for your mailbox, on every plan, at no extra cost. You can then see the item in your customer portal and decide what to do with it.

View incoming letters and packages, request scans, download scanned PDFs, schedule an in-person pickup, request forwarding, manage recipients and update your billing, all from your phone or computer.

Yes. Because we provide a real street address, not a PO Box, we can accept packages from Canada Post and all major couriers, including Amazon, UPS, FedEx, Purolator, DHL and Canpar. Packages are included on Mail + Packages (20/month) and The Steel City Plan (unlimited, subject to fair use), or $5 each on Mail Only.

Forwarding is $5 per request plus the carrier's shipping cost. We forward within Canada, to the US and internationally, and we don't charge a consolidation fee when we combine several items into one shipment.

Mail is stored free for 30, 60 or 90 days and packages for 7, 15 or 30 days depending on your plan. Before storage runs out, schedule a pickup or request forwarding from your portal.

Yes. Your address is a real commercial street address in Hamilton, so you can use it for business name registration, as an Ontario corporation's registered office address, with the CRA, with your bank and on your website, invoices and business cards. We receive and notify you of every piece of official mail, so you never miss a government letter.

Yes. Ontario requires a corporation's registered office to be a street address in Ontario (not a PO Box). Your Hamilton Mailbox address, including your unit and mailbox number, is a street address that meets this need, and keeps your home address off the public business registry.

Yes. Many customers use their address with the Canada Revenue Agency, Service Ontario and other government offices. Government mail is received like any other letter and you're notified the same day, so you can scan it right away.

Most customers can. Your address is a commercial street address, which banks generally accept for business accounts. Some financial institutions have their own policies, so it's worth confirming with your bank, and we can provide confirmation of your mailbox if needed.

Google's guidelines do not allow virtual offices or mailbox addresses to be shown as a storefront on Google Business Profile. If you serve customers at their location, you can set up a service-area business with a hidden address. Your Hamilton Mailbox address is ideal for everything else: registration, invoices, your website and correspondence.

Yes. That's one of the main reasons customers choose us. Using our address for your business registration, website, online orders and correspondence keeps your home address out of public registries and internet databases.

We currently have two locations: our main location in Dundas (Hamilton West) at 17 King St E, Unit 206, Dundas, ON L9H 1B7, and Hamilton Downtown at 100 Main St E, Unit 202, Hamilton, ON L8N 3W4. A third location in Stoney Creek (Hamilton East) is coming soon.

Schedule a pickup online from your portal, choosing a time that suits you. Bring photo ID and collect your mail or packages at your location. Pickup is always free.

Yes. You can move your mailbox to another of our Hamilton locations at no charge, which is handy if you move across the city.

No. Many customers live elsewhere in Ontario, in other provinces or outside Canada and want a Hamilton presence for their business, or a reliable Canadian address. With scanning and forwarding you can manage your mail from anywhere.

Our locations are insured and under video monitoring, mail is handled only by our own trained staff (never outsourced), and scans are uploaded to your password-protected portal. Items are only released to verified account holders and recipients.

Only our internal Hamilton Mailbox staff. We only open a letter when you request a scan. Everything else stays sealed until you pick it up or we forward it.